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- Quick start with out-of-the-box functionality
- All requires basic aspects to support your services are assuredly incorporated
during an extended implemetation project
- Developed by Service Desk experts based on 'best practices' experience
- Functions
- Easy to deploy
- Easy access to information
- Easy to intergrate with your current service support processess
- Full Self Services functionality including reporting incidents, knowledge search,
frequently asked questions
- Intergrated email functionality
- Benefits
- This treatment ensures that you can rapidly deploy a first version for the
settlement of incidents as a result of which the quality level of service can be
raised relatively simple and with which sticking points in the process can be
determined.
- Because of our enourmes experience in business process alignment you know for
sure your business needs and service process are intergrated with and
supported by the application.
- HelpCORE offers wide possibilities of composing the scope of the project in a
flexible way and in consultation with you. Once the Scope of Work has been
defined we are released to get you any functionality required.
- HelpCORE also gives starting points for further development of your business
needs and configuration of (automated) processes and procedures in order to
correctly and entirely map the service in order to get a better control.
- After completing the project you are assured we share our knowledge with you
about the modifications in HelpCORE.
- Acting on a Support Contract you will receive all latest updates and world-class
support from us.
- Unique Treatment
- Your own termination situation stands first
- Clear Scope Of Work Definition and description results
- Excellent price/performance proportion
- Full profit of our knowledge and skills in business and process alignment and
service management
- Plugins
custom code troughout HelpCORE versions.
- 3rd Party Software
of the best Open Source software in the world. HelpCORE itself is written in
PHP, a scripting language that runs on top of web servers. We use apache,
but IIS or any other commercial web server will work.
- The fact that we use this software as our "default" does not mean HelpCORE
will not run on other software. You are free to choose a web server and database
server of your liking as HelpCORE and PHP will support just about any combination
